Refund policy
RETURN & REFUND POLICY
As your satisfaction is extremely important to us, HRB Brand is committed to meeting the needs of our customers. Please take the time to carefully review our return and credit policy regarding shortages and defective or damaged products. Should you have any questions or concerns, please contact our Customer Service at 1-888-766-5351 or sales@vprbrand.com.
HRB Brand will provide credit for any electronic cigarettes, vaporizers, e-liquids, filters, cartridges, and accessories (“Product(s)”) that a customer rejects at the time of delivery (with the exception of Private Label orders and Special Orders). After delivery, our return and credit policy is limited to the specific guidelines outlined below and re-stocking charges may apply. HRB Brands guarantees all products to be in working condition for 90 days. HRB Brand will not accept returns without a Return Merchandise Authorization (“RMA”) and RMA must be submitted within 90 days of the purchase date in order to be eligible for consideration. Requests submitted beyond 90 days of purchase date require management approval.
At Delivery:
• All return requests or shortages must be reported to your HRB Brand sales representative or customer service agent.
• Product shipment must be counted by the customer within one (1) business day of receipt of products. In the event that you have received a shipment that is short of product, you must report the shortage either to your HRB Brand sales representative or customer service agent within one (1) business day from receipt of goods. HRB Brand will not be responsible for any shortages of products once such a time limit has elapsed.
• If you receive a visually damaged item, you must report the damage either to your HRB Brand sales representative or customer service agent within one (1) business day from receipt of goods. HRB Brand will not be responsible for any reports of product damage once such a time limit has elapsed.
• Any and all other discrepancies with your invoice must be reported to a HRB Brand customer service agent or sales representative within one (1) business day of the date of delivery.
The RMA Process:
• All returns require a Return Merchandise Authorization number (“RMA”). An RMA can be obtained from a HRB Brand / Honeystick customer service representative. SUBMIT A WARRANTY CLAIM
• No merchandise will be accepted without an RMA number and HRB Brand reserves the right to evaluate all merchandise prior to issuing an RMA number.
• When calling in a return, the customer is responsible for providing the following detailed information (1) Name of customer. (2) Invoice Number. (3) Product item number(s).
• Please make sure that your RMA number is prominently displayed on the outside of the box that you are returning to HRB Brand.
• All products returned to us will be counted and any credits for returned products will be posted to your customer account. Please note that HRB Brand will process returns in the order in which they are received.
• For any product returned that is not damaged and submitted within 30 days of purchase date, a 25% restocking fee may be deducted from any credit issued to the customer. Returns submitted beyond 30 days will be subject to a 50% restocking fee.
Private Label and Special Order Items:
• Private Label or Special Order items have been customized for your purchase requirements and therefore they are not returnable except if damaged at the time of delivery.
• To receive any credit for any Private Label or Special Order items after delivery whether for damages or quality concerns the customer will need to obtain a Return Merchandise Authorization number from a HRB Brand customer service representative.
Contact Information
If you have any questions about these Terms, please feel free to contact our Customer Service at 1-888-766-5351, or for faster service email us at: sales@vprbrands.com.
Hours of Operation: Mon.-Fri. 9:00am-5:00pm EST.
Main Office Address:
VPR Brands LP.
ATTN: HRB Brand Customer Service
1141 Sawgrass Corporate Parkway
Sunrise, FL 33323